Workaround behaviors: nurses' strategies for coping with high workload and burnout.
2026-06-16, Journal of health organization and management (10.1108/JHOM-08-2025-0468) (online)Sari Mansour, Marie-Ève Beauchamp Legault, and Denis Chênevert (?)
Healthcare workers often develop particular work patterns that can improve their performance and patient safety. These working methods are known as "workarounds" and can be defined as alternative work procedures developed by employees to solve workflow obstacles or problems without necessarily analyzing the underlying causes. Studies on workarounds have mainly been concerned with documenting their existence, and few studies have looked at the potential antecedents of workarounds or their impacts. Building on previous research and the Conservation of Resources theory, this study aims to examine the effects of workload on workaround behaviors using the three components of burnout (emotional exhaustion, physical fatigue and cognitive exhaustion) as mediators.
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